Cart 0

Terms & Conditions

Terms & Conditions


Heart Affair website ( is an online store where you can browse, select and order products from Heart Affair (ABN 69 45297 4269)
Your access to and use of the site, including your order of products through the site, is governed by these terms and conditions.

You as the buyer burns the candles at own risk and if candle care is not followed correctly Heart Affair will not take responsibility for any accidents or damaged caused.


You agree to be bound by, and comply with, these terms and conditions. In addition to these trading terms, there are terms and conditions that apply to the use of the site. You agree to comply with the terms of use. 
You agree to comply with all relevant laws relating to your use of the site and your placement of any order through the site.

Placing An Order For Products

You may order products by selecting and submitting your order through the site in accordance with these terms and conditions.
Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (plus the delivery and other charges and taxes) at the time you place the order.
We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.
You agree to provide us with current, complete and accurate details when asked to do so by the site.

Heart Affair does not sell products for purchase by children. If you are under 18, you may use the website only with the involvement of a parent or guardian.

Acceptance Or Rejection Of An Order

In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site.
Each order placed for products through the site, that we accept, results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will:

  • supply the products in that order to you in accordance with these terms and conditions; and

  • provide you with an email confirmation of that order.

If we reject an order placed through the site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

Back Orders

Because our giftware range changes regularly we cannot always guarantee availability of stock. If we do not have the stock at time of ordering we will credit your account. 
If we do not have an item we will notify you of the following:

  • its availability;

  • if available its delivery date;

  • Offer you a credit back into your account

  • Offer to hold you’re your  until the full your order can be delivered or send separately

With our fragrant range of goods we will make reasonable endeavours to fill your order within 14 days. (back ordered products) In this instance, we will notify you of the relevant back ordered products and the anticipated delivery date.
Our back order policy is incorporated into these terms and conditions. Should you have any queries please contact us at

Delivery Of Products

We will only deliver products ordered through the site to a location where Australia Post provide delivery services.
You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the site.
All goods will be shipped via Australia Post either by registered mail or using an Express Post pack using a tracking number.  This number will be forwarded to you by email for your reference and tracking. From time to time we may use a courier service. 


We want you to love our products and enjoy your shopping experience with us. Should something not be right, please contact us on 0402 824 447 or email We’ll try to fix the issue for you as simply and quickly as possible.
It should be noted that a lot of our giftware is handcrafted and hand finished. Minor variations or sizes, designs and finishes are inherent characteristics of hand crafted products and they should not be considered as defects 
We do not refund if you change your mind about an item.   If you change your mind before the items has been shipped we will credit your account less any applicable merchant fees. 
If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase. 

  • To return a faulty the item please call us on 0402 824 447 or email within 7 days of receipt of goods.

  • We may ask you to take a photograph of the item and its faults and send it to us by email detailing the faults and wait for further instruction, or:

  • ask for the item to be sent  back to us at your expense 

  • Seek approval for the postage cost

  • if the items is found to be faulty we will credit the postage cost (that we agree to in writing prior to returning of the goods)

  • We will respond with an acknowledgement to your email within 5 days and advise you of the next steps

  • To verify the purchase you will need to provide us with your name, address and payment method.

  • Once we have received the item/photographs and verified it is faulty, wrongly described or different from a sample shown, we will refund the full purchase price. Refunds will only be credited to the original purchaser by the same method as payment was revived. (i.e. PayPal or direct bank deposit).


Cancelling An Order

We may cancel any part of an order (including any orders that we have accepted) without any liability to you, for that cancellation at any time if:

  • the Products in that order are not available; or

  • there is an error in the price or the product description posted on the Site for the Product in that order; or

  • that we reasonably believe your order has been placed in breach of these terms and conditions.

If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.
You may cancel an order (whether it is accepted by us or not) by contacting us on 0402 824 447 between 8:30 am and 6:00 pm. any time prior to the dispatch of that order. Once the order has been dispatched for delivery to you the order cannot be canceled.  

Fees and Charges

We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order (delivery fee) and any other fees and charges set out in these terms and conditions.
All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.
The purchase price of each product is shown on the product list on the site at the time you place your order. The purchase price of a product on the site may not be the same or correspond to the prices in any of our stores for the same product and we are not obliged to match any prices.
Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions (and in particular, our Back Order Policy), once we have accepted your order, we will not change any prices that apply to the products in that order. If you cancel an order then we will refund any amounts paid by you for that order/portion of order cancelled.

Payment Methods

We accept the following payment methods for goods ordered:      
Direct bank Deposit or: PayPal;  
If we are unable to successfully process your account or PayPal payment for your order that is accepted by us, then we may cancel your order.
If you choose to pay by credit card or PayPal, you authorise us to debit the amount that is payable for an accepted order from your nominated bank account or PayPal account.
You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
We will provide you with a receipt at time of delivery which specifies the total fees and charges for the Products in the order.

Damaged Products

You must check any product delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product and notify us by emailing
If you notice damage to a product after delivery, you should notify us within 7 days of delivery. If so, you may return the product to us in accordance with this clause.

You must first contact us on 0402 824 447 or email
Our returns policy is incorporated into these terms and conditions. You can view our returns policy. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund.

We will not refund the delivery fee where the products have been delivered to you, unless you are returning the product because it was damaged.

Liability and Warranty

To the extent permitted by law Heart Affair or its content suppliers do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk for which we shall not be liable. Heart Affair does not accept responsibility for any loss or damage however caused (including through negligence) which you may directly or indirectly suffer in connection with your use of this or any linked website, nor does Heart accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website. It shall be your own responsibility to ensure that any products, services or any information available through this website.

  • In the case of services: the resupply of the services; or the payment of the cost of resupply; and

  • in the case of goods: the replacement of the goods, the supply of equivalent goods, the repair of the goods; the payment of the cost of replacing the goods (or of acquiring equivalent goods), or the payment of the cost of having the goods repaired.

Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.